Cancellations must be made in writing. In the event of written notice of cancellation more than 28 days prior to arrival, booking funds will be refunded less a 20% cancellation fee which covers the processing fee and any fees or commissions associated with the booking. Where written notification of a cancellation is received less than 28 days in advance of the holiday, no refund will be given. However, the reservation may be rescheduled to another equivalent period subject to availability. If, for any reason, a booking is made and taken at an incorrect nightly or package rate, then the booking can be retained subject to payment of the correct rate or cancelled without cancellation fee at the sole discretion of the owner/manager. The guest shall be liable for payment of the full rental whether or not occupation of the property occurs. Guests are advised to take out comprehensive holiday cancellation insurance to cater for any unforeseen circumstances.