Please provide notice of cancellation or changes to your booking in writing (via email). For Cancellations
made more than 28 days prior to the trip, booking funds will be refunded less a 20% cancellation fee. For cancellations made less than 28 days and more than 7 days prior to the trip, booking funds will be refunded less a 50% cancellation fee. For cancellations made less than 7 days prior to the trip, no refund will be given, however the reservation may be rescheduled subject to availability. Guests are advised to take out comprehensive travel insurance to cater for unforeseen circumstances.
Trips need a minimum of 2 passengers to confirm departure; we will endeavour to meet our minimum numbers. If minimum numbers are not met and it is necessary to cancel a trip, we will refund full payment or provide an alternative date to your satisfaction.
Please provide your contact details by email to firstname.lastname@example.org when making your booking. We may need to contact you the day before your booking in case of bad weather so an email and telephone number you can be contacted on in Australia would be appreciated.