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Booking Terms

Payment Policy Online payments can be made using Mastercard or Visa card. Rescheduling Policy If an individual requests to reschedule a booking providing at least 24 hours notice, the Royal Botanic Gardens Victoria will endeavour to accommodate the request, providing it is within a 3 month time frame. Cancellation and Refund Policy If a program is cancelled by Royal Botanic Gardens Victoria due to circumstances beyond our control (e.g extreme weather conditions), the program may be rescheduled to another date or time, or a full refund will be issued. In this instance, Royal Botanic Gardens Victoria will endeavour to call booked participants 24 hours prior to their booking and a full refund will be issued. Cancellations must be made at least 24 hours prior to your booking and a full refund will be issued less a 10 AUD administration fee. Refunds will not be issued for non-attendance or for any cancellations made with less than 24 hours notice.