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Booking Terms

TERMS AND CONDITIONS - HOUSE RULE - BOND FORM 


1. DEFINITIONS

“Booking” means the period for which you have paid to stay at the Property.
“Property” means LAKESONG@LENNOXHEAD and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.

2.  ACCEPTANCE & RESPONSIBILITY.

It is important that you read and understand these Terms and Conditions prior to booking. The following Terms and Conditions will apply to your stay at LakeSong@LennoxHead.  We only accept bookings on the Terms and Conditions outlined in this document.
Payment of the Deposit constitutes acceptance of these Terms and Conditions.

3.  CHECK IN/ OUT

Check-in time is not before 2.00pm on the arrival date and check out time is not later than 10.00am on departure date.

Checkout time is strictly 10:00am. Late fees will apply after this time

You must notify Management of expected arrival time & A MOBILE CONTACT NUMBER must be  provided at least 2 days before arrival so communication can be continued whilst at property. 

Check-in/check-out and key collection/return procedure will be as follows  -  Keys will be available at the property upon arrival -

You will receive a email regarding key collection and security code, when your final payment and security bond is paid.

4.  PAYMENT - CC


   
5. CANCELLATION - NON REFUNDABLE 


TRAVEL INSURANCE - Holiday plans can be disrupted & Management are not responsible for any injuries, illness or accidents or natural disasters that may occur prior to holiday or whilst staying at our property on holiday & we are aware that cancellation fees can be expensive.  For this reason we recommend you take out appropriate travel insurance cover when booking your holiday. It is generally inexpensive and offers valuable piece of mind.

Please see our recommendations:   www.travelinsurancedirect.com.au

6. SECURITY BOND

The Credit Card authorisation that was provided to Management upon confirmation of your Booking may be charged against  for any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions. Examples of this include but are not limited to an breakage, damage or excess cleaning requirements, extra guests beyond those declared.


7. UNAVAILABILITY

If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.

8. PARTIES & FUNCTIONS

Parties and Functions are strictly prohibited. 

No undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 10pm.

Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

9. LINEN AND TOWELS

We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure.  Beach towels are included.

10. PETS

Pets are allowed subject to our Pet Etiquette rules.  Pets are allowed at the Property.  Pet owners are responsible for cleaning up after their pets both within and outside the property. Pets are not allowed on furniture at any time. Any evidence of pets on furniture may incur extra cleaning fees.   Small to medium dogs are preferred.  Pets are not to be left unattended in house or garden,  loud barking or whining of dogs causing disturbance to neighbours is prohibited and treated as a serious noise complaint.  Owners should be made aware that dogs left in an unfamiliar environment will fret and display behaviour that is not commonly seen at home.  Make sure your pet has ID and is treated for fleas, worms, ticks etc. before arrival.  Pet owners are responsible for cleaning up after their pets both within and outside the property (poop, excess fur, & sand).  

11. YOUR OTHER RESPONSIBILITIES

You must comply with all applicable House Rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.

You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion)

Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.

Before departure all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.

Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond.

All furniture and furnishings must be left in the position they were in when you arrived.

The property should be vacated on time and secured. All windows and doors are to be locked.

Keys must be returned to key safe and please inform management when you are leaving property.

You are responsible for the safekeeping and replacement of accommodation keys. Duplicate keys will be provided at an additional charge of $200.

Smoking is not permitted in the Property.

REPAIRS

I/We agree to permit all repair and/or service personnel to enter the Property for the purposes of conducting any repair, service or maintenance deemed necessary by the Property Owner/Agent.


12. PROBLEMS OR COMPLAINTS

In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.

Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.

Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.