IMPORTANT BOOKING CONDITIONS
Please read these Important Booking Conditions carefully.
PRICES AND CONDITIONS
Prices and conditions are current at the time of publication but are subject to change without notice. Prices may vary due to peak demand periods, changes in surcharges, fees, taxes or currency fluctuations.
Prices listed are either per room or per person as stipulated. All prices are in Australian Dollars and include GST where applicable, but do not include transport from your home port to holiday destination and return, items of a personal nature, meals, transfers, supplier imposed levies and existing or proposed taxes and government charges, unless otherwise indicated.
The price of your holiday may change at any time up to 30 days before your departure if any new surcharges, fees or taxes are introduced or if any existing surcharges, fees or taxes are varied, even after you have paid the quoted price of your holiday. If we have to change any part of your booking for reasons beyond our control, for example, an Accommodation Supplier overbooks accommodation, we will notify you. If any such changes result in your holiday costing more or otherwise being materially different from that originally booked, then you may cancel the holiday and we will refund any monies already paid less the booking fee and any charges levied by Suppliers.
Full payment must be made at the time of booking. Only upon payment do you have a final booking with the Supplier of the relevant good and/or service. In arranging your booking, AOT Holidays is acting as the agent of the Supplier of the relevant Product and at no time do you have a contract with AOT Holidays.
You must be at least 18 years of age in order to make a booking and you must provide the following information when making a booking:
• Your full name
• Your email address
• Your credit card details
• Contact daytime telephone number
You must ensure that your credit card details and email address are correct and valid at the time of booking. We take no responsibility for any incorrect information submitted.
Once your credit card details are processed, your booking details are automatically sent to the Supplier. The booking receipt will need to be printed and presented to the Supplier upon check-in.
Images displayed on this web site are included for general information. Hotel room photographs are representative only and actual rooms occupied may vary in décor and inclusions from those shown.
Information featured on this web site has been supplied by the people and organisations (Suppliers) providing the various goods and/or services (Products). In supplying this information to you, AOT Holidays is acting as the agent of such Suppliers. Irrespective of any measures taken by AOT Holidays to ensure the information featured on this site is accurate at the time of publication, AOT Holidays disclaims and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, misdescription and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused. AOT Holidays does not control the manner in which Products featured within this site are provided. AOT Holidays disclaims and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.
AMENDMENTS, CANCELLATIONS AND REFUNDS
Any amendment to your booking is subject to the approval of the relevant Supplier.
A minimum amendment or cancellation fee of 25% of your total booking value will be charged if you cancel your booking or amend, in addition to any fees imposed by the Supplier, which may be up to 100% of monies paid. The minimum cancellation fee, less an amendment fee, may be used towards the cost of another AOT Holiday if booked and travelled within 12 months from the date of cancellation of the original booking, provided the Supplier does not impose a cancellation fee.
The Supplier’s cancellation fees will be charged according to their specific cancellation policy. Individual Supplier cancellation fees will be displayed before you confirm your booking.
If you are eligible for a refund, the amount will be credited to your credit card.
In most cases, children’s prices for accommodation featured on this web site refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges may apply if extra beds (including rollaways and cots) are required.
Bonds or credit card imprints are required by Car and Campervan Hire Suppliers, Yacht Charters and by most Accommodation Suppliers at the time of check-in to cover incidentals and fees not included in your holiday cost. Other bonds may apply at certain times of the year.
You may be asked to present photo identification to the Supplier upon check in.
We strongly recommend travel insurance as it may protect you if you cancel your holiday due to unforeseen circumstances.
Some Accommodation Suppliers provide courtesy transfers from airports/railway stations. It is essential that these transfers are pre-booked. Some Tour Suppliers provide complimentary pick up and return to your holiday accommodation. This service must be confirmed with the Supplier 24 hours prior to departure.
Some tours require a minimum number of passengers to operate. If minimum numbers are not achieved tours may be cancelled at short notice. Additionally, some Suppliers reserve the right to cancel departures for other reasons. Some tours and itineraries may also vary and attractions may be substituted due to seasonal conditions. AOT Holidays will not be held liable for a service variation, cancellation, delay or withdrawal, or a Supplier’s failure to notify you.
In the case of any problem, it is imperative you inform the Supplier immediately in order for the Supplier to rectify the situation as quickly and efficiently as possible. If you do not do so it may hinder the ability of the Supplier to resolve your concerns and to ensure your stay is exactly to your liking.